Spring Bank holiday

Our practice sites will be closed from 6:30pm on Friday 24th May and will re-open at 8am on Tuesday 28th May. To access healthcare services whilst we are closed, please call 111

You Said, We did

April 2024

You Said:

“An Incorrect Appointment was booked…”

We Did:

We are continually reviewing all of our appointments and how our staff can book them to ensure that patients are booked to see the right clinician the first time.

You Said:

“I was booked to see a Phsyio when I requested an x-ray…”

We Did:

Our Physio team can refer patients for x-rays if they have issues for upper limbs (finger to shoulder) and lower limbs (toes to pelvis). If you are suffering with other pain you will need to see a GP for a referral for an x-ray.

You Said:

My appointment was cancelled and I had taken time off work…”

We Did:

Unfortunately, our staff can become unwell, and appointments may be cancelled on the same day. We sincerely apologise for this and will always try to accommodate the Patient. Unfortunately, the system will not always enable us to offer an alternative appointment in the same day.

You Said:

“Difficulty Booking an Appointment…”

We Did:

In April 2024, we offered 10,196 clinical appointments. Sadly, 310 appointments were not attended.

You Said:

“The voice on the phoneline message…”

We Did:

We are currently working with our PPG to review all of our messages. Hopefully, you will notice a difference soon.

You Said:

“Why is my appointment running late?…”

We Did:

It is not ideal for the Patient or the Clinician when an appointment runs late. There are several reasons why appointments can run late such as :
Arriving Late: If the first patient is late (often due to unexpected traffic), subsequent appointments can be delayed. Doctors typically have a tight schedule, and even a small delay can accumulate throughout the day.
Emergencies: Occasionally, doctors get called out for emergency visits during their scheduled appointments. These situations can significantly impact the schedule.
Time Constraints: Although appointments are booked in 10-minute intervals, the face-to-face time with the doctor is usually around 7 minutes. The remaining time is used for documentation and administrative tasks.
Complex Problems: When patients present particularly complicated issues, it may take longer than the allocated time to address their medical needs.
Multiple Problems: Bringing more than one problem to a single appointment can cause delays. If patients list several issues, subsequent appointments may run late. For the benefit of the patient, the Doctor may ask you to prioritise your issues and bring you back for a follow-up appointment.