SLMG LogoSouth Leicestershire Medical Group

GDPR

Your Information and what we do with it.

In accordance with new legislation, the Practice follows strict guidelines on information we hold about each of our patients. Please see the information below. If you have any questions or concerns, please contact the Practice and we will be happy to help.

How we use your medical records

  • The Practice handles medical records in line with laws on data protection and confidentiality.
  • We share medical records with those who are involved in providing you with care and treatment.
  • In some circumstances we will also share medical records for medical research, for example to find out more about why people become unwell.
  • We share information when the law requires us to do so, for example to prevent infectious diseases from spreading or to check the care being provided to you is safe.
  • You have the right to be given a copy of your medical record.
  • You have the right to object to your medical records being shared with those who provide you with care.
  • You have the right to object to your information being used for medical research and to plan health services.
  • You have the right to have any mistakes corrected and to complain to the Information Commissioner's Office. Please see the Practice Privacy Notice on the website or speak to a member of staff for more information about your rights.
  • For more information, please speak to a member of staff.

How you can help us

  • Please keep the appointment or cancel it well in advance to allow other people to see us
     
  • Please book urgent appointments for emergencies only
     
  • If you feel you need a longer appointment for your problem, please tell reception at the time of booking the appointment
     
  • If you change your name, address or telephone number please inform us as soon as possible
     
  • Only call the Doctor out of hours if you can’t wait
     
  • For minor ailments and injuries try ‘Urgent Care Centre’ first at Oadby, 18 The Parade LE2 5BJ. Tel: 0116 271 1360
     
  • Be polite to the staff as they are just doing their job
     
  • The practice operates a zero tolerance policy any patient that is violent or abusive to any member of staff may risk being removed from the practice list

Your Personal Health Information

We ask you for information and keep it together with details of your care.  We may use some of this information to help us to protect the health of the Nation, to help plan the future of the NHS, to train tomorrow’s clinical staff and to carry out research for the benefit of everyone.  You have a right of access to your health records.  Please ask at the reception for further details. There will be a fee for this.

Everyone working for the NHS has a legal duty to keep information about you confidential.

 

You can find more information on our Medical Record Information page

 

Suggestions and Complaints

Your comments and suggestions are welcome to improve the quality of our service.

Our Complaints Leaflet

Friends and Family Test

You can also leave feedback based on your visits and appointments to the medical centre.  Please access the Friends and Family Test page.


If you are unhappy with any service or with any member of the practice team and would like to complain:

  • First talk the problem through with the Practice Manager or a Senior Receptionist.
  • Put your concerns in writing to us so that we can investigate and write to you to resolve your concern.

If you are still unhappy and wish to take the matter further, contact

NHS England
Customer Services
PO Box 16738
B97 9PT

Tel: 0300 311 22 33

 

CQC Record

Map

SLMG Map

Click the map to open maps page.

Catchment Area

SLMG Catchment Area