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Frequently Asked Questions

We hope you can find the information you need on this website.  We have also put together the Frequently Asked Questions section to assist visitors to our site.

How do I claim for leave from work due to illness?

Employers can ask employees to fill in a form when they return to work to confirm they’ve been off sick for up to 7 days. This is called ‘self-certification’. Employers usually provide their own version of this form, but forms are available at the Surgery or can be downloaded from the website.

You will need to give your employer a doctor’s ‘fit note’ (previously called a ‘sick note’) if you are off sick for more than 7 days in a row (including non-working days). You will need to ring the surgery to make an appointment to see the Doctor for this.

Follow this link to GOV.UK/taking-sick-leave page

What is a medical exemption certificate?

Patients with certain medical conditions can get free NHS prescriptions if they hold a valid medical exemption certificate. Details of these conditions can be found at

To claim for medical exemption please ask at your pharmacy for an application form.

Follow this link for NHS Choices - help with prescriptions costs

What is Electronic Prescribing?

The Electronic Prescription Service (EPS) gives you the chance to change how your GP sends your prescription to the pharmacy you choose to get your medicines from. You will not have to visit the surgery to pick up your paper prescription. Instead, it will be sent electronically to the pharmacy you choose. You will be able to choose any pharmacy close to where you live or work, reducing waiting times for your repeat prescription. Please ask your pharmacist or collect an application form from the surgery.

Why can't you tell me test results for someone else?

All staff working in the NHS have a legal duty to keep medical records confidential. (in accordance with the data protection act 1998)

Therefore, we are unable to disclose any medical information to a third party regarding a patient over the age of 16 without their prior permission.

This may seem unfair to you as the person who arranges and drives them to all their appointments, but under no circumstances can we assume that consent to release medical information or test results has been given without ·written authorization from the patient.

What you can do to help?

  • If you wish to nominate a third party to receive medical information or results on your behalf, please as at reception for a 'Consent to release medical information' form.
  • Consent can be given for limited information if preferred and can be withdrawn at any time.
Why do surgeries run late?

Each GP appointment is 10 minutes long. However, some patients attend with very complex or multiple problems, some of which are deemed too serious to be postponed to another day. Additionally if a patient needs admitting to hospital, this can also cause delays, as the GP liaises with the hospital, which usually involves waiting for several telephone calls, whilst monitoring the condition of the patient.

Our nursing team also experience delays in their clinics for many reasons; sometimes GPs ask for blood tests or ECG's to be performed urgently, a patient could faint during a procedure, or the nurse may need to seek advice from a GP immediately regarding a patient's health or test result. Children or distressed patients may be seen earlier than their appointment time to avoid further distress.

What you can do to help?

  • If you have more than one problem you would like to discuss, or you think you will need longer than 10 minutes appointment, please ask for a double appointment when booking.
  • Give yourself plenty of time when arriving for appointments, to allow extra time in case of unexpected delays.
  • Please be patient & considerate to staff & other patients, one day it may be you that needs that extra time!
Why does it take up to 2 working days for a GP to sign my prescription?

The surgery receives hundreds of prescription requests every week. These include individual request slips, batches from Chemists & Care Homes, online requests, postal requests & new medication from hospital discharge letters.

Most repeat prescription requests are straightforward & can be processed fairly quickly. However, if a medication review is overdue, the GP will need to check the patient's medical record to identify any tests or action needed to complete the review.

Additionally, any medication changes & new medication from hospitals have to be monitored closely & may take a bit longer for us to implement.

What you can do to help?

  • Please allow us at least 3 working days to process your repeat prescription. This is particularly important if you are going on holiday, or if the surgery will be closed due to bank holidays.
  • If you would like to register to order your
    repeat prescriptions online, please ask at reception.
  • Please note, we are unable to accept repeat prescription requests over the telephone for safety reasons.

CQC Record



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