SystmOnline allows you to request repeat medication and allows you to book online appointments. During the Covid-19 pandemic, we have currently suspended the requirement to provide photographic identity verification. To register for SystmOnline services, please complete the access request form and drop it off at any of the surgeries. If you are shielding and unable to take it to any of the Practices, please post the form back to us. If you are not able to do any of those, please call us to discuss your requirements.
SystmOnline is a different service from Engage Consult.
That means that you will need to create a different account to access its services, do not attempt to use your Engage Consult details.
Online services offered
- Booking and cancelling appointments
- Ordering repeat prescriptions
Our online services are quick, easy and convenient to use from a smartphone, tablet or computer.
They will save you time and help you take more control of your health, particularly if you have any long-term medical conditions which require regular monitoring and prescriptions.
To begin using Online Services you simply need to bring in two forms of identification (one of which must have a photo) and fill in a short form at reception. Alternatively, if you have an appointment with one of our clinicians you can ask them to sign and vouch for your identity.
Our Reception Team will scan and return your documents then give you your personal login details and password. You will then be able to log in and access online services straight away.
SystmOnline is available as an online service or can be used via the mobile app, providing patients with the ability to use any of these services from wherever they are. This app can be downloaded from the relevant app store for iOS and Android users.
Please note we look closely at all applications for access to make sure they are genuine.
Access can also be withdrawn at any time if there are concerns about patient confidentiality.
Abuse of the Online System
Abuse of the system includes, but is not exclusive to the following:
- Sending needless or abusive messages to the Practice
- Repeatedly booking and cancelling appointments
- Repeatedly booking appointments over a short period of time
- Booking appointments and not attending them
- Any offensive or abusive messages through the service
- Requesting prescriptions that you do not need.
We take the security of your information very seriously. Our clinical systems provider ensures that the information you provide when using the online services portal is protected. All communications with the web site are encrypted, using the same high security that major banks use for their internet transactions (128 bit SSL). Only you can see the personal information you enter.
Using the most up-to-date version of your web browser also improves security of information. Remember to close the browser after use, especially if someone else could access your computer.