Do you need to see a Clinician?
Sometimes a Clinician is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Clinician or Healthcare Professional, which might help you decide whether a Clinician appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing a Clinician.
Booking appointments can be done entirely through through our SystmOnline service. The SystmOnline main menu page displays all the sessions at the practice that are available for online booking. It also shows the date an appointment is available, the earliest and latest slot times, as well as the location, clinician and session type.
Click View Available Appts at the end of the row for the session you require. A list of appointments is displayed showing the appointment type, start and end time, and duration of the appointment. Click Book at the end of the row for the appointment you require.
Check the details of the appointment, including the full address – check that it is being booked for the correct site. If correct, enter the reason for your appointment in the Reason field. This will help practice staff to prepare for your appointment.
By clicking on the Appointments link on the home page you will be able book and cancel appointments and view past/future appointments. You will be able to see up to five past appointments and all future appointments.
By clicking on the Medication link on the home page you will be able to request prescriptions; view outstanding prescriptions and change your nominated Pharmacy (this option will only be available for patients registered at practices offering Electronic Prescribing).
Any issues with these services contact your Practice directly.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
The practice has an appointment system in order for you to see a Clinician or Nurse. Patients are registered with a named clinician within the Practice, and if you are unsure who that is, please ask us. Although we cannot guarantee you will always be able to see your named clinician, you can book appointments with any clinician.
Consultations will normally commence on time but we will inform you if your appointment is unavoidably delayed.
In the event of an emergency we will endeavour to offer you an appointment on the same day of your request.
A routine appointment will normally be offered within 48 hours, provided the clinician is not absent.
You can book appointments:
- in advance
- online (you will need an online account, please speak to our reception staff)
- at reception
- over the phone
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 15 minutes late for an appointment you may be asked to re-book.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.