Practice Closure for Staff Training

Please note: Due to staff training, all practice sites will close at 1:00pm on Thursday 4th July and re-open again at 8:00am on Friday 5th July. For urgent medical assistance whilst we are closed, please call 0300 323 0671 between 1:00pm and 6:30pm. For urgent medical assistance out of hours, please call 111. Thank you.

Zero Tolerance

NHS staff should be able to come to work without fear of violence, abuse or harassment from patients or their relatives.

The NHS operate a Zero Tolerance Policy with regard to violence and abuse and the Practice has the right to remove violent patients from their list with immediate effect, in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Where patients are disruptive and display aggressive and/or intimidating behaviour and refuse to leave the premises, staff are instructed to dial 999 for Police assistance, and charges may then be brought against these individuals.