Practice Closed for Bank Holiday

Please note: All practice sites will be closed on Monday 26th August 2024 for Bank Holiday and will re-open again on Tuesday 27th August at 8:00am. If you require out of hours medical assistance, please visit NHS 111 online, call NHS 111 or in the event of an emergency, please call 999.

Patient Participation Group (PPG)

What is a Patient Participation Group?

It is a contractual requirement for a GP practice to have a Patient Participation Group (PPG). South Leicestershire Medical Group have a thriving PPG where patient members work closely with nominated practice staff to raise issues, share patient experiences, and identify action plans to help improve services to support the needs of all patients across the practice.

The PPG offers a way for patients and practice staff to talk to each other. The PPG patient members are all volunteers with a diverse range of personal and professional knowledge, skills and experience which are used to make a positive contribution to the services and facilities offered by the practice on behalf of the patients. They are the ears and eyes within the community and can use their own experiences to identify ways to improve the service.

As well as supporting the local SLMG PPG, representation is made at the Leicestershire and Rutland ICB PPG Network, where PPG members from across the area can share best practice and find out about updates to services and the work of the ICB.

The SLMG PPG is also an active member of the National Association of Patient Participation (NAPP) who provide support, expertise and resources needed to run an effective PPG. 

The PPG will represent views of the patients at one of their monthly meetings which take place with nominated members of staff from the South Leicestershire Medical Group. 

If you would like to contact the PPG with feedback and/or suggestions for discussion at one of the meetings then please email on [email protected] and members of the group will respond to you within 5  working days.

Please note that the PPG cannot become involved in matters of a specifically medical or clinical nature. Please forwards any complaints or concerns which relate to medical care to [email protected]. This will be managed under the Practices’ Complaints Procedure.

Non-urgent advice: Date of next Patient Participation Group meeting

Date(s) to be announced

Members of the PPG

Visit our members page to read about the current members of the PPG.  Everyone brings a different area of expertise, skills, and knowledge from both a professional and personal aspect. The PPG acts as a communication link between patients and the practice and all members of the group sign and agree to confidentiality statements, the constitution and above all else wish to:

  • Support and help the practice in its service to the patients
  • Support the community in having views heard
  • Challenge appropriately and lobby to improve services
  • Provide constructive feedback, criticism and viewpoints provided to them as members of the PPG by the patients of the practice

Each member of the PPG is a local resident and registered with the practice. The group commits to ensure there is representation from patients who bring cultural and diverse differences, for all views, to be heard.   

You can read full copies of our past reports, action plans, and previous minutes within the pages shown below.

The National Association of Patient Participation

The national association for patient participation aims to promote the role and benefits of PPGs to patients, the public and health professionals, to create more understanding of the value of true patient participation also to promote the support available from N.A.P.P.

The information you supply us will be used lawfully, in accordance with the Data Protection Act 2018. The Data Protection Act 2018 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.